Turks and Caicos Islands Hospital Enhances Patient Advocacy Programme

The Turks and Caicos Islands Hospital says it is excited to announce enhancements to its Patient Advocacy Programme at the Cockburn Town Medical Centre and Cheshire Hall Medical Centre.

This initiative is part of the Turks and Caicos Islands Hospital's continuous commitment to providing compassionate, patient-centred care for the community's diverse needs.

In recognition of the unique challenges faced by seniors 65 years and older, individuals with disabilities, and patients from the family islands, InterHealth Canada - Turks and Caicos Islands Hospital is introducing a dedicated priority line for these groups. This development underscores our commitment to ensuring equitable access to our services.

As part of this initiative, the Turks and Caicos Islands Hospital will deploy certified Patient Advocates to both medical centres. These advocates, clad in purple vests, will be available to assist patients in navigating the healthcare system, understanding their rights, and accessing essential resources. Each advocate has undergone specialized training, empowering them to handle various patient inquiries, from appointment scheduling to clarifying medical procedures.

"Our patient advocacy initiative aims to provide essential support to those who may feel overwhelmed during their healthcare journey," stated Chief of Medical Services Dr. Dawn Perry-Ewing.

 "By introducing certified advocates, we strive to reduce logistical burdens on patients while equipping them with the knowledge needed to make informed healthcare decisions. The healthcare landscape can be daunting, particularly for seniors and those with disabilities. However, by providing advocates to guide these patients, we aim to create an atmosphere of empowerment and understanding so that they can access care easily", added Dr Perry-Ewing.

The Turks and Caicos Islands Hospital is committed to continuous improvement, guided by community feedback. With the launch of the enhanced Patient Advocacy Programme at Cockburn Town Medical Centre and Cheshire Hall Medical Centre, the Hospital is set to create a more accessible and supportive healthcare experience.