Born in Bahamas, with roots in Bambarra, Middle Caicos, Alpheaus Wallis Pinder Jr. affectionately called Al, is a seasoned hospitality professional with over 15 years in the industry.
Al started in the medical field as an emergency medical technician then transitioned to the hotel industry where he served as a front desk agent. His exemplary performance later earned him promotions to personal concierge and resort ambassador.
Using the skills he developed, he decided to further his experience as guest service agent then as guest service supervisor. He was able to hone his skills at the Veranda Resort, now Key West Village at Beaches Turks and Caicos (BTC) where he held the roles of shift leader and personal concierge.
He also held the position of senior personal concierge, where he offered personal assistance on almost all aspects of guest engagement, from household management to chauffeur services. The experience undoubtedly enabled him to grow his customer service skills with his level-headed, accommodating and solution-oriented nature being an asset.
Al was recently promoted to executive assistant manager (EAM) at BTC. Prior to this, he served as a village manager, which was a promotion he received two years after starting as a night manager. Within a five-year span, Al received two promotions which he credits to the progressive organizational structure of the company.
“Where else in the TCI can you go and receive free continuous training for your personal and professional development as well as opportunities for career advancement within the same space?” he questioned.
He further added, “the training and developmental opportunities provided by Beaches Turks and Caicos and Sandals Corporate University (SCU) are exceptional and they play a crucial role in setting the resort apart from others.
The focus on well-trained staff ensures that every team member is equipped with the skills and knowledge needed to provide outstanding service. This commitment to continuous learning not only enhances guest experiences but also fosters a supportive environment for employee growth and career advancement.”
Al attributes much of his growth to mentors like Managing Director, James McAnally, Hotel Manager, Sharon Fagan and Senior Night Manager, Lashiko Seymour. He appreciates them for their insight on guest experience.
“I am amazed at how Mr. McAnally knows every detail about the property and its operation. Ms. Fagan also has a wealth of hospitality experience, offering a fresh perspective that continually inspires the team to strive for excellence. Mr. Seymour was my supervisor, and he taught me a lot. Together, their leadership and expertise have greatly influenced my professional development.” He values mentorship and aims to guide his team as he was guided.
Al has much to impart, as Sharon Fagan has identified some of his winning qualities. She notes, “Al, a serene force amidst the storm, embodies composure with traits of patience, resilience, emotional intelligence and unwavering calmness in every situation.”
He finds his responsibilities particularly significant and his experiences at BTC memorable, especially during the COVID-19 pandemic.
“That period reminded me of life’s unpredictability and the vulnerability of the economy.” Reflecting on life’s brevity, Al believes in making the most of every moment, expressing that if he had one day to live, he would spend it relaxing at one of TCI’s beautiful beaches.
When asked what he would be doing if he was not an EAM, Al replied, “I would still pursue a career in hospitality, most likely involving health care.” This response shows Al’s dedication to catering to the needs of others.
Outside of work, Al, a preacher’s son, plays the keyboard, drums and guitar, sharing his musical talents at his church, Healing Waters Ministries. In his leisure time, he enjoys watching Netflix and scrolling through TikTok.
Al likens himself to a German Shepherd - trainable, intelligent, and capable of remaining calm while being assertive when necessary.
Through his journey, he embodies resilience, continuous learning, and a dedication to excellence, making him an exceptional and multifaceted leader in the hospitality industry today.
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